Privacy Policy
This Privacy Policy explains how Frame Arc Ltd (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use framearc.ai (the “Site”) or contact us.
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, and (where applicable) the Privacy and Electronic Communications Regulations 2003 (PECR) for cookies and direct marketing.
1. Who we are (Data Controller)
For the purposes of data protection law, we are the Data Controller.
- Company NameFrame Arc Ltd
- Registered Office128 City Road, London, United Kingdom, EC1V 2NX
- Company Number16839264
- Emailcameron@framearc.ai
2. Personal data we collect
We may collect the following categories of personal data:
- • Name
- • Email address
- • Company name and role
- • Project briefs & attachments
- • IP address
- • Device & browser info
- • Usage analytics
- • Performance data
We use cookies for functionality, performance, analytics, and marketing. See Section 8.
The Site is not intended for children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.
3. How we use your personal data
- Respond to enquiries and communicate about projects/quotes
- Provide and operate the Site, including troubleshooting
- Improve the Site through analytics and feedback
- Send marketing emails (opt-in only, unsubscribe anytime)
- Protect our business (security, fraud prevention)
4. Lawful bases for processing (UK GDPR)
5. Who we share your personal data with
We share data only with trusted third parties necessary for operation:
- Hosting providers
- Analytics providers
- Email providers
- Professional advisers
- Contractors
6. International transfers
Where data is transferred outside the UK, we ensure safeguards via:
- • UK adequacy regulations
- • UK International Data Transfer Agreement (IDTA)
7. Data retention
8. Cookies and analytics (PECR)
We use Strictly Necessary, Analytics, and Marketing cookies.
Manage consent via our cookie banner or browser settings. Blocking cookies may impact site features.
9. Your rights
Under UK GDPR, you have the right to:
Contact cameron@framearc.ai to exercise rights. You may also complain to the ICO.
10. Security
We implement appropriate technical and organisational measures. No internet transmission is 100% secure.
11. Third-party websites
We are not responsible for privacy practices of linked third-party sites.
12. Updates
Changes will be posted here with an updated date.
13. Contact
For privacy related questions:
cameron@framearc.ai